Frequently Asked Questions
Everything you need to know about bringing Manoir Group elegance into your home.
What is the typical delivery timeframe for furniture orders?
Standard shipping for in-stock furniture items typically takes 7-14 business days. For larger heirloom pieces, our white-glove delivery service will contact you within 48 hours of purchase to schedule a dedicated delivery window.
Do you offer international shipping for home decor?
Yes, Manoir Group ships globally. Shipping costs and import duties vary by destination and are calculated at checkout. Please note that certain oversized furniture items may have restricted shipping zones.
What is your return policy for home textiles and accessories?
We offer a 30-day return window for most home accessories and textiles, provided they are in original, unused condition. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I ensure the quality and authenticity of the materials used?
Every Manoir Group piece is accompanied by a certificate of authenticity. We utilize premium, sustainably sourced hardwoods, top-grain leathers, and artisanal fabrics to ensure your investment lasts for generations.
Can I request fabric swatches before committing to a purchase?
Absolutely. We offer complimentary swatch kits for our core upholstery collections. You can request up to five different fabric or leather samples through our 'Swatch Request' page to see how they look in your home's lighting.
What payment methods do you accept for large orders?
We accept all major credit cards, PayPal, and Apple Pay. For larger interior design projects, we also offer flexible financing options through Affirm and bank wire transfers for orders exceeding $10,000.